The *Agency Service Specialist (Hybrid)* will provide onboarding, training, service, and support on company automation and technological to agents.
They will assist with identifying and recommending improvements to technology and established procedures for educating customers and business partners.
In addition, the chosen candidate will support corporate projects and initiatives throughout the organization with an ease of doing business objective.
*Duties & Responsibilities:*
* Support agents with training, quoting, and minor computer issues either virtually or in person.
* Collaborate with agents, vendors, and IT staff regarding automation and technology offerings to enhance and improve the ease of doing business with NYCM.
* Provide research support, project testing, and audit assistance for corporate and divisional projects and initiatives involving automation and technology offerings.
* Contribute to the development of team divisional business strategy.
* Document all customer interactions regarding training, support, and services offered.
* Interact with internal and external customers to resolve reported issues.
* Research and keep current on key technology and trends through publications, seminars, user groups, and conferences.
* Other duties as assigned.
*Requirements:*
* High School diploma
* 3 years’ experience in the insurance industry
*Skills & Qualifications:*
* Good working computer skills and knowledge of company systems and applications.
* Proficient in Microsoft Office.
* Knowledge of the insurance industry and company processes in underwriting, claims, and accounts.
* Working knowledge of all company affiliated agency facing products and systems.
* Good analytical skills.
* Good documentation and organizational skills.
* Customer service oriented with proactive approach to problem solving.
* Good oral, listening, and written communications skills
* Good interpersonal skills.
* Professional approach to independent or team work and change.
*Payband: 3 / 40 hours per week / Hybrid*
*Salary: $31,470 - $54,796*
*Accepting applications through: 1/26/24*
Job Type: Full-time
Pay: $31,470.
00 - $54,796.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Parental leave
* Vision insurance
* Work from home
Experience level:
* 3 years
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* Hybrid work
Application Question(s):
* What is your salary expectation?
Education:
* High school or equivalent (Preferred)
Experience:
* insurance: 3 years (Preferred)
Work Location: Hybrid remote in Edmeston, NY 13335
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